‘The Chocolate Nation : Customer retention rate or rate of repeat customer is close to 100%


“The Chocolate Nation”, born out of thirst to serve quality delicacy food in an environment where businesses only exist to be profitable.

However, at The Chocolate Nation, integrity is our key driver as prime focus is to have customer happiness, continuous improvement in quality and service.

There is no compromise on quality and time commitment and that shall remain forever at TCN and all staff have been trained in same manner.

The product line kept increasing with demands for more as the basic remained unchanged, “keep customer happy with the highest quality ingredients”.

Customer retention rate or rate of repeat customer is close to 100% as most customers have placed order for different products.

Today TCN has earned a reputation in the market for quality products, timely delivery with 100% focus on customer satisfaction.

As we speak, TCN is now embarking on a new journey of expansion with different levels of product and service offerings with a renewed focus and strategy to make their presence felt in the market.

Currently chocolate nation offers following both online and offline.

Catering : The Chocolate fountain and live waffle counter, bite size pastry, desert shots etc

Cakes : All events and function, any shape size etc

Specialized Designer truffle cakes, Cheesecakes, Fudge, Mousse, Cakes in various designs, sizes for any occasion

Gift boxes : Chocolate gift boxes for corporate functions and giveaways.

Gift Hampers : Hampers with the assortment of Chocolates, Cookies, and Nuts, Customized Decorated Hampers

Florentine and Brittles are specialized offerings from TCN

TCN focus and strategy remains unchanged on quality and customer focus. TCN is one step ahead then others for customization based on need, occasion, budget and audience and has been appreciated by one and all as this gives a special: feeling and happiness to customer and their guests.

This Diwali the Chocolate Nation has launched a variety of Diwali Gift Boxes, these boxes are an assortment of all their products

Most selling Box of this Diwali, This box contains a mix of Chocolates along with Choco Dates and Almond Rocks with 1 Diya.

This is the Assorted Chocolate Gourmet box containing products from The Gourmet Menu

The box contains 100grams of mixed nuts dragees, Gourmet balls, and Almond rocks, and 1 diya

The 9 cavity Chocolate Date Box has been the best seller on Amazon the box contains Dates coated with Chocolate and Nuts, Almond rocks and 1 diya.

Courtesy : In Conversation with the mother & son ‘Chocolatier duo, Ms.Kausar Lokhandwala & Mr.Mohammed Ali Lokhandwala at ‘Chocolate Nation, Mumbai, India