Puneet Dhawan, SVP, Operations, Accor India & South Asia, Reflects on a Year of Exponential Growth


In a transformative and dynamic year, Accor has experienced unprecedented growth, reaffirming our commitment to delivering unparalleled hospitality experiences across India. Throughout 2023, Accor has achieved significant milestones, with key openings contributing a remarkable 860 rooms to our expanding portfolio. The inauguration of the 268-room Novotel Mumbai International Airport in January set the stage for a year marked by excellence.  

Subsequent openings, including Ibis Mumbai Thane (186 rooms), Novotel Jodhpur ITI Centre (92 rooms), Ibis Styles Goa Vagator (142 rooms), Grand Mercure Agra (168 rooms) and Novotel Jaipur Convention Centre and Jaipur Exhibition & Convention Centre (222 rooms) have each played a vital role in enhancing Accor’s presence in key locations. 

Adding to this list are upcoming launches, with Mercure Chandigarh scheduled to open its doors in 2024, offering 60 rooms to guests seeking a charming local-inspired experience. 

Our commitment to growth is further emphasized by recent signings, such as the Grand Mercure Amritsar Airport Road (set to open in 2026), Mercure Lucknow (set to open in 2024), Mercure Rajahmundry City Centre (set to open in 2028), ibis Styles Mysuru (set to open in 2025), Grand Mercure Goa Candolim (set to open in 2024), and ibis Styles & Novotel Bengaluru Airport Varun (set to open in 2027). The signing of Pullman Amritsar (set to open in 2027) underscores our strategic expansion plans and reinforces our dedication to providing diverse and enriching experiences for our guests. 

Looking ahead, Accor maintains a robust pipeline for the next two years, with plans to expand our presence in Bhopal, Indore, Bhubaneshwar, and Amritsar, bringing our portfolio of distinct brands to these dynamic cities. Overall, Accor is poised to open 30 new properties in the country in the next 3 to 5 years 

Accor’s growth in India is a testament to our commitment to providing unparalleled hospitality experiences. We are thrilled with the accomplishments of 2023 and look forward to continuing this momentum, offering a diverse range of options to our guests and contributing to the vibrant hospitality landscape in India. 

Our relentless pursuit of excellence, strategic signings, and ambitious expansion plans solidify our position as a key player in the Indian hospitality sector, promising an exciting and dynamic future for both our brand and our guests.