INDIAN NEWS & TIMES

Saturday, May 21, 2022

ClickSoftware Technologies Ltd (NasdaqGS: CKSW) today announced it has launched ClickWorkforce, a mobile workforce management application suite,on AppExchange, empowering businesses to connect with customers, partners andemployees in entirely new ways. ClickWorkforce provides customers with an enterprise-grade cloud solution to automate and optimize the performance of service organizations through appointment booking, scheduling and mobility offerings, for enhanced customer experience anbottom line savings.

Built on the Sales force Platform, the world’s leading cloud platform for social and mobile business apps, ClickWorkforce is currently available on the AppExchange at www.appexchange.com.

Commentson the News

“The cloud is an important enabler to the future of the mobile workforce,” said Hannan Carmeli, President and COO at ClickSoftware. “Leveraging the power and flexibilityof cloud computing combined with the real-time benefits of mobile workforce management, companies small and large will benefit from efficiencies provided by ClickWorkforce delivered within Salesforce. The new solution will enable all departments of a service organization to gain deeper visibility into all customer activity, and we are encouraged by the level of interest this offering has already generated in a short time span.”

“Businesses of all sizes are looking to accelerate their customer company transformation through social and mobile cloud technologies,” said LeylaSeka, vice president,AppExchange and Partner operations, salesforce.com. “Partners such as ClickSoftware are leveraging the power of the Salesforce Platform to provide customers with the social and mobile cloud capabilities they expect, to help them grow their cloud business.”

ClickSoftware continues to deepen its footprint in the SaaS market, delivering its proven service optimization cloud suite to all businesses from HVAC, healthcare and home appliances to office equipment, insurance, utilities and telecommunications. The new ClickWorkforce suite furthers the company’s years of success delivering solutions to help organizations improve customer experience while maximizing efficiencies throughout the entire service chain.

ClickWorkforce willexpand on salesforce.com’s CRM offerings by providing a thorough and real-timesnapshot of the customer for all parts of the service organization. Byconnecting all the business divisions into one comprehensive scheduling andmobility solution, ClickWorkforce will create a real-time service business thatdelivers a great customer experience at a reduced cost.

ClickWorkforcekey features

Easy creation andmanagement of work orders, tasks and assets

Optimized taskscheduling and appointment booking using ClickSoftware’s best-in-classoptimization engine

Street levelrouting and map view for accurate scheduling

Self-serviceappointment booking portal and notifications for end-users

Advanced mobileplatform to support any mobile app needs of the service organization for anyrole

Device agnosticHTML5-based mobile solution for real time updates from the field, includingsupport for offline work mode

Real-timeSalesforce Chatter feeds in work order management, scheduling and mobilecomponents

Rich serviceoperations reports for enhanced visibility and control